Text Size:
Home > Information > Fact Sheets > Leaving Hospital

Helpline:

01302 327 800

Fax:
01302 327 205

Minicom:
01302 768 297

(24 hour answer-machine available)

Opening Times

Monday - Thursday

9.30am to 4.00pm

Friday

9.30am to 3.00pm

Saturday/Sunday

Closed

Credit and Debit Card Logos

We now accept Debit & Credit Card Payments
(a minimum spend of £10)

Leaving Hospital Print E-mail
 

This factsheet aims to provide information to assist those returning home after a stay in hospital, particularly those who may require long-term care perhaps relating to some form of temporary or permanent disability. 

WHILE IN HOSPITAL
Each hospital has to have set procedures to plan for when you leave hospital.  As soon as you are admitted, hospital staff should set these procedures in motion. 

While in hospital, a ward based Care Co-ordinator, usually a nurse, will be responsible for organising and planning your care and discharge home (during your discharge process it may be more appropriate for a therapist or social worker to take over this role).  They can give you information on the hospital's discharge procedure and what happens if you need care after leaving hospital.  You should not be discharged until the appropriate care and support is in place. 

The hospital should inform your GP of your admission, and, on admission, the hospital should start making arrangements for your discharge so that a written discharge plan can be provided for your return home. This plan should give information on who to talk to about any equipment, aids and adaptations that you may need and information on who to contact - for example GP, District Nurse, Social Worker - after returning home. The hospital should also arrange your transport home if necessary. 

If the hospital or social services think you would benefit, you may be offered rehabilitation before returning home.  This might involve special exercises or practice in everyday tasks.  Treatment or advice might be given by Physiotherapists, Occupational Therapists  or Speech Therapists.  You may even spend time at a Rehabilitation Unit. 

ASSESSMENT OF CARE NEEDS
Most people leaving hospital may not require any further care or support, but if on discharge from hospital, it has been identified that you need care or support, then an overall assessment of your needs will take place. The NHS has a statutory responsibility, under the Community Care Delayed Discharges Act 2003, to make a referral to social services if there is an identified need for support once your discharge has been planned. You must be made aware of this and give your permission for the referral to be made. You have the right to an assessment regardless of whether you or your Local Authority will be funding any services you need.  

This assessment will be carried out by a social worker or care manager and will include information provided by other health professionals that have been involved with your care. You and, usually, your closest carers and family will be included in the plan so that you can give your views and express your wishes. Such involvement should help you to understand and agree with the outcome of the assessment. If you are eligible for care/support, the information provided will be used to form your 'Care Plan'. This plan will describe your assessed care needs when you leave hospital, who will meet your needs, how and where they will be met. The care plan and the services identified to meet your needs should be in place prior to your discharge from hospital. A relative, friend or neighbour who will be providing you with a lot of care or support is also entitled to an assessment of their needs as a carer.  They do not have to live with you to get this. 

SHORT TERM ENABLEMENT PROGRAMME (STEPS)
Once you return home you may need to regain your confidence and independence with every day tasks. Doncaster Local Authority offer a short term service that aims to provide you with the support you may need when you return home from hospital. Through this service you will receive support to enable you to:

  • Prepare your meals
  • Improve your mobility
  • Bathe and manage your personal care needs
  • Carry out domestic routines within your home
  • Keep safe and secure within your community 

This service may be arranged for you via your assessment.

CONTINUING CARE
Continuing care describes a number of specialist services, which include health and social care, respite care, rehabilitation services and continuing in-patient care under a hospital consultant. It is the hospital's responsibility, before your discharge from hospital, to ensure that proper arrangements are in place for your return home and for any continuing health care which may be necessary. 

NHS CONTINUING HEALTH CARE
This is a package of services funded and arranged by the NHS for those that have ongoing health needs that do not require care in an NHS acute hospital. Anyone can qualify for NHS continuing healthcare funding if their needs satisfy the eligibility criteria.
 

SOCIAL CARE
The provision of social care services can help you live as independently and as safely as possible.  There are a wide range of services available. Support can include, help with care in your home, any equipment and adaptations you may need, to being accompanied on leisure and social activities. Some services may be provided free of charge but, dependent on your financial assessment you may be required to make a contribution to your care.  

PERSONAL BUDGETS
A Personal Budget is a sum of money that is allocated, by the Local Authority, to an individual who is assessed as needing support.  Personal Budgets are designed to give you more control over the money available for your care and support. This means that you will have more choice and flexibility to decide what support you need and when you need it.
To be able to get a Personal Budget you need to be entitled to receive social care support under the Council's Fair Access to Care - Guidance on Eligibility Criteria for Adult Social Care Services. There are four priority bands described as critical, substantial, moderate and low. In Doncaster, if you are assessed as having low needs only, you will not be eligible to receive support, however, you will be able to access advice and information about services that may be able to help you. For further information see our factsheet ‘Personal Budgets'. 

RESIDENTIAL CARE
In some circumstances it may be that you are unable to return home from hospital and that moving into a residential care home is the right option for you to choose. A residential care home is a home that offers long term care where support is available 24 hours a day.  The home must meet your assessed needs and you should not feel pressured into making a decision too quickly.  

BENEFITS
It is important if you receive Disability Living Allowance (DLA) or Attendance Allowance (AA) that you contact the department of work and pensions (DWP) to let them know that you have been admitted to hospital and contact them again once you have been discharged. You will find the appropriate telephone number on your benefit award letter. DIAL has a specialist welfare benefits team that can assist you by offering you a full benefits assessment to ensure that you receive any benefits that you may be entitled to claim. Contact our helpline for further advice and to arrange an appointment. 

Disabled Facilities Grant
This local council grant is paid towards any cost associated with enabling a disabled person to live more comfortably and safely.  It is means-tested, based on the income and savings of a disabled person and their partner/parent.  It is not just for building works but also for any other necessary and appropriate works.  Generally, assessment of need for works or facilities will be made by an Occupational Therapist who can then recommend what type of adaptations you may need. The maximum mandatory grant, in England, is £30,000.   

TELECARE
Telecare services use a wide range of technology e.g. sensors and alarms,  that can help to keep you safe and independent at home. They can be helpful for those managing a long term health condition and can provide peace of mind for carers and relatives that you are safe at home.
 

COMMUNITY ALARMS
If you are at home on your own, it can be a great comfort, if you are worried about having an accident or being taken ill, to have the means to summon help in such an emergency. Within the Doncaster Council area, a home alarm system is available, through a Monitoring Service Centre which operates round the clock every day of the year.  You will need an existing telephone.  An operator can be alerted by simply pressing a button on the telephone or on a pendant that is worn around your neck.  If there is an emergency, a member of the home alarm team, a nominated member of your family or friend will visit your home. If the incident is more serious the Emergency Services will be called. There is a fee for this service, however, if you are 65 and over and in receipt of Housing Benefit or Council Tax Benefit you will receive the service free of charge. In this factsheet we have used DMBC Home Alarm Service as an example, however, there are various makes and types of alarm available and they can be obtained from several different  suppliers, contact our helpline for more details.   

CARERS AND RESPITE
When you leave hospital, you may need help from a carer or carers.  This may be the first time you have needed such help or it may be continuing care.  In any case, your carer should be informed when you will be leaving hospital in good time for preparations to be made for your return home. Carers, themselves, may need outside help or advice and there are a number of organisations, both local and national, which can be contacted.  It may be that a carer's needs can be best identified and appropriate help provided through a carer's assessment undertaken by the local Social Services Department. Your carer may sometimes need a break from their caring role and this can be arranged using the following options:

  • Residential Respite - you may go  into a residential setting for a short while and be looked after by someone else.
  • Domiciliary Care - someone will come into your home to take over your carers role for a short while to give them a break.
  • Your carer can sometimes have a break for a few hours if you become involved in other activities

Managing Another Person's Affairs
When someone cannot manage their own money as a result of injury, illness, or disability, other people must take the responsibility of receiving benefits and other income.  You must ensure that money is spent in the best interest of the person owning the money, and protect the person's other property. 

What is a Lasting Power of Attorney?
A Lasting Power of Attorney (LPA) is a legal document that lets you appoint someone you trust as an attorney to make decisions on your behalf. It can be drawn up at any time while you have capacity, but has no legal standing until it is registered with the Office of the Public Guardian. A registered LPA can be used at any time, whether you have the mental capacity to act for yourself or not.  

There are two different types of LPA:

  • Health and Welfare LPA
  • Property and Financial Affairs LPA

Health and Welfare LPA
This LPA allows you to choose someone to make decisions about your healthcare and welfare.

Property and Financial Affairs LPA
This LPA allows you to choose someone to make decisions about how to spend your money and the way in which your property and affairs are managed.If there is no Lasting Power of Attorney in place there may be other options available to be able to manage some one's finances:

Appointee -  They can arrange to have benefits paid to them for them to manage on behalf of the person who lacks capacity, they could be your carer. They must apply in writing to the Department of Work and Pensions.

Deputy -The Court of Protection can appoint a deputy to manage the finances of a person who cannot manage them themselves. The deputy is usually a family member or close friend of the person that requires help to make decisions. A professional , such as a solicitor, can be appointed as a deputy. There is a fee involved. 

Healthcare Travel Costs Scheme
If you need to re-visit the hospital for further NHS treatment, and have been referred by an NHS hospital consultant or doctor (or dentist) and you are on a low income, you may be able to get help with travel costs under the Healthcare Travel Costs Scheme. You will need to meet the eligibility criteria and there is a time limit for claiming. Please note that some exclusions apply to the scheme. Please contact our helpline for further details. You may also be able to claim travel costs if you need to have someone with you for medical reasons. You cannot claim help with travel costs to visit someone in hospital, but, you may be able to get some help in the form of a Social Fund payment. You will need to show proof of entitlement and travel receipts for your journey.  

COMPLAINTS
You may have concerns about or be unhappy with your discharge and feel that you need to make a complaint. Examples for concern may be: 

  • You feel that you were discharged too early
  • That the hospital did not follow procedure with regards assessing your needs
  • You may have concerns about the level of support that you have been given following your discharge and that you are having difficulty coping at home
  • You may have felt pressured into going into a care home 

You can raise concerns with your social worker/hospital consultant but, if your concerns are not addressed there are organisations that can help you to complain: 

Patient Advice and Liaison Service -Tel: 01302 553140

Independent Complaints Advocacy Service -Tel: 0300 456 8349 

LOCAL CONTACTS YOU MAY FIND USEFUL:
Adult Contact Team (DMBC)
Tel: 01302 737391 

DMBC Home Alarm Service
Tel: 01302  737189 

Doncaster Partnership for Carers
Tel: 01302 531333 

AGE UK Doncaster
Tel: 01302 811174 

DIAL Doncaster
Tel: 01302 327800 

South Yorkshire Centre for Inclusive Living
Tel: 01302 892949 

Citizens Advice Bureau (CAB)
Tel: 01302 735221 

Hospital/Hospice Contacts:

Doncaster Royal Infirmary - 01302 366666

Mexborough Montagu - 01709 585171

Tickhill Road Hospital - 01302 796000

Bassetlaw Hospital-01909 500990

St John's Hospice -01302 796666 

For more detailed information about the organisations please contact our helpline.

DIAL Disclaimer
Whilst all the information given in this document was correct at the time of going to press, DIAL Doncaster cannot be held responsible for any subsequent changes.