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Helpline:

01302 327800

Helpline Available:

Monday-Friday
9.30am-4.00pm
(24 hour answer-machine available)
Fax: 01302 327205
Minicom: 01302 768297

Office Opening Times:

Monday - Friday
9.00am - 5.00pm
Saturday/Sunday - Closed

Credit and Debit Card Logos

We now accept Debit & Credit Card Payments

Volunteer Receptionist Role Description Print E-mail

Title of Role: Volunteer Receptionist

Purpose of the Role
The purpose of the role is to provide a welcoming and accessible environment to all visitors to DIAL Doncaster.
Main Activities/ Tasks:
  • To welcome visitors to DIAL Doncaster.
  • To refer the visitor to the appropriate member of staff.
  • Inform staff that a client is waiting.
  • To take written details of client if a member of staff is unavailable, and pass on enquiry where appropriate.
  • Ensure that the visitor can find leaflets/information they need easily.
  • To input incoming/outgoing mail onto the Redial Database.
  • To process the outgoing mail using the Postal Procedure.
  • To provide administrative support, on occasion.
Qualities/ Experience/Skills
Good communication and customer service skills are essential to fulfil this role. Understanding the need for confidentiality, when dealing with visitors’ enquiries, is an essential part of this role. Having the ability to respond appropriately to different situations is required. Computer skills/experience is necessary as the postal procedure and administration is computer based.
Training
Full in-house training will be given. External training may be sought where appropriate.
Location
DIAL Doncaster, Unit 9, Shaw Wood Business Park, Shaw Wood Way, Doncaster,
DN2 5TB.
Main Point of Contact
Mick Talbot, Helpline Manager/Office Manager