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DIAL Doncaster, Unit 9, Shaw Wood Business Park, Shaw Wood Way, Doncaster, DN2 5TB
Benefits Enquiry Line

2nd Floor
Red Rose House
Lancaster Road
Preston
Lancashire
PR1 1HB

Helpline: 0800 882 200
Textphone: 0800 243 355
Fax: 01772 238 127
E-mail: bel-customer-services@dwp.gsi.gov.uk
Website: www.dwp.gov.uk or www.direct.gov.uk

Description:
Benefit Enquiry Line (BEL) is a helpline giving general advice and information about benefits to people with disabilities, carers or representatives.
BEL is part of the Department for Works and Pensions.

Aims:
To offer general advice and information about benefits and how to claim them.

Activities:

  • Advice and information services.
  • If requested, BEL sends out leaflets and claim packs in alternative formats available e.g. Large Print, Braille.
  • BEL can help customers whose 1st language is not English.
  • BEL sends out an extensive range of leaflets and claim forms.
  • BEL offers to complete certain disability-related claim packs and for other disability-related claim forms not completed at BEL, BEL will take customer details and pass them on to another office.
  • BEL do not have access to personal records.
  • BEL do not process benefits.

Service Hours:
Weekdays: 8:30 am till 6:30pm.
Saturday: 9:00am till 1:00pm.

Cost:
Service is free although some mobile phones may be charged by their operator.

updated 27/06/07

DIAL Disclaimer
Whilst all the information given in this document was correct at the time of going to press, DIAL Doncaster cannot be held responsible for any subsequent changes.

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