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Title of Role: Volunteer Charity Shop Assistant

Purpose of the Role

The purpose of the role is to assist in the day to day running of the DIAL Doncaster charity shop to maximise sales and profitability.

Main Activities/ Tasks:

  • To assist and serve customers, providing a service of the highest standard.
  • To assist with processing stock, including sorting, steaming, pricing and hanging of donated items.
  • To be involved with the till operation and the handling of cash (although this is not a necessary requirement).
  • To promote public understanding of the work DIAL Doncaster delivers and the importance of raising funds through the shop.
  • To promote and apply DIAL Doncaster's Health and Safety Policy.

Qualities/ Experience/Skills

Good communication and customer care service skills are essential to fulfil this role. Being able to work as part of a team environment and with the general public is essential.

Training

Full in-house training will be given of operational procedures during your Induction Period.

Location

DIAL Doncaster Charity Shop. There are four shops situated in Armthorpe, Intake, Balby and Woodlands.

Main Point of Contact

Charity Shop Manager

Title of Role: Volunteer Delivery and Collection Assistant

Purpose of the Role

The purpose of the role is to assist the Van Driver to collect and deliver donated items across Doncaster.

Main Activities/Tasks:

  • To assist with the collection of donated items from the general public and transport them to the charity shops as required.
  • To assist with the delivery of items to customers as required.
  • To help load and unload the van.
  • To promote and apply DIAL Doncaster's Health and Safety Policy.

Qualities/Experience/Skills

Good communication and customer care service skills are essential to fulfil this role. Being able to work as part of a team environment and with the general public is essential.

Training

Full in-house training will be given of operational procedures during your Induction Period.

Location

DIAL Doncaster Charity Shops. There are four shops situated in Armthorpe, Intake, Balby and Woodlands.

Main Point of Contact

Charity Shop Manager

Volunteer Role Description

Title of Role: BME Project Volunteer

Purpose of Role

To support and assist with the arrangement and delivery of the health related workshops and craft sessions.

Main Activities & Tasks

  • To provide additional support with the health related workshops and craft sessions.
  • To provide cover, for the sessions, if required.

Qualities/Experience/Skills

Basic English Language is essential to fulfil this role. To be confident and have the ability to work well unsupervised within a mixed group. Fluent speaking in Urdu, Punjabi, Hindi or Chinese is desirable but not essential. An understanding of issues that may arise with socially excluded communities is desirable but not essential.

Training

In-House training given.

Location

At Community Venues as specified by the BME Project Worker. Full details will be supplied.

Main point of Contact/Line Manager

Mick Talbot, Office Manager

Title of Role: Volunteer Helpline Adviser

Purpose of the Role

The purpose of the role is to provide support to the Helpline Team by taking calls and answering enquiries from DIAL Doncaster's Helpline.

Main Activities/Tasks:

  • To provide support to the Helpline Team by answering calls from clients via our Helpline Service.
  • To actively listen and respond to clients in a polite manner.
  • To maintain accurate records using our Redial Case Management System.
  • To provide accurate information to callers using the information database and other resources available.
  • Ensure that the client can access information easily.
  • To complete any follow up work where appropriate.
  • To arrange appointments for benefits advice at outreach surgeries using the diary.
  • To refer clients on to the appropriate team for further help or support.
  • To provide administrative support where appropriate.

Qualities/Experience/Skills

Good communication and listening skills are essential to fulfil this role. Understanding the need for confidentiality, when dealing with a caller's enquiry, is an essential part of this role. Having the ability to respond appropriately to different situations is required. Computer skills/experience is necessary as the Case Management/Information System is computer based. A good knowledge of disability issues is desirable but not essential as full training will be given.

Training

Full in-house training will be given. External training, such as, 'An Overview of Welfare Benefits' (a three day course), is appropriate to undertake for this role, as well as telephone skills and advice giving skills training where necessary.

Location

DIAL Doncaster, Unit 9, Shaw Wood Business Park, Shaw Wood Way, Doncaster,
DN2 5TB.

Main Point of Contact

Mick Talbot, Helpline Manager/Office Manager

Title of Role: Volunteer Receptionist

Purpose of the Role

The purpose of the role is to provide a welcoming and accessible environment to all visitors to DIAL Doncaster.

Main Activities/Tasks:

  • To welcome visitors to DIAL Doncaster.
  • To refer the visitor to the appropriate member of staff.
  • Inform staff that a client is waiting.
  • To take written details of client if a member of staff is unavailable, and pass on enquiry where appropriate.
  • Ensure that the visitor can find leaflets/information they need easily.
  • To input incoming/outgoing mail onto the Redial Database.
  • To process the outgoing mail using the Postal Procedure.
  • To provide administrative support, on occasion.

Qualities/Experience/Skills

Good communication and customer service skills are essential to fulfil this role. Understanding the need for confidentiality, when dealing with visitors' enquiries, is an essential part of this role. Having the ability to respond appropriately to different situations is required. Computer skills/experience is necessary as the postal procedure and administration is computer based.

Training

Full in-house training will be given. External training may be sought where appropriate.

Location

DIAL Doncaster, Unit 9, Shaw Wood Business Park, Shaw Wood Way, Doncaster,
DN2 5TB.

Main Point of Contact

Mick Talbot, Helpline Manager/Office Manager

Title of Role: Volunteer Information Assistant

Purpose of Role

The purpose of the role is to assist the Information Officer in the maintenance of DIAL Doncaster's Information Systems.

These mainly comprise of:

  • A Computer based Information Data Base System that lists relevant National and Local organisations.
  • An Extensive Filing/Computer based Library of Publications.
  • In-house produced Factsheets relating to disability.
  • In-house produced Information Booklets/Leaflets relating to disability.
  • The DIAL Website and Information Kiosks.

Main Activities and Tasks:

  • To assist in maintaining and updating information where relevant.
  • This process involves sending update requests to local and national organisations via post or email.
  • To update incoming input forms onto the computer based Information Data Base.
  • To update/replenish stocks of publications where necessary and to file incoming new editions using the computer based Publications Library.
  • Photocopying, telephone and letter typing skills may be required from time to time.

Qualities/Experience/Skills

As most of our Information Systems are computer based, computer skills/experience is essential to fulfil this role. As inputting information needs to be word perfect you would need to demonstrate a good use of grammar.

Training

Full in-house training given. External training may be sought where appropriate.

Location

DIAL Doncaster, Unit 9, Shaw Wood Business Park, Shaw Wood Way, Doncaster,
DN2 5TB

Main point of Contact

Louise Charnock, Information Officer

Title of Role: Volunteer Welfare Benefits Administration Assistant

Purpose of the Role

The purpose of the role is to provide administrative support to the Welfare Benefits Administration Team by maintaining accurate case files, follow up work and general administrative tasks.

Main Activities/Tasks:

  • To input accurate data into case files on our Case Management System.
  • Contact clients where requested to determine outcome of their claim for benefits.
  • To file paper case sheets in an organised manner.
  • To undertake other various administrative tasks where required, e.g. photocopying, filing, archiving, letter typing, outgoing postal procedure.
  • To provide reception support, if necessary.

Qualities/Experience/Skills

Good verbal and written communication skills, with the ability to communicate with clients on the telephone, are essential to fulfil this role. The ability to work as part of a team, as well as unsupervised, in an office environment is beneficial. Office experience is desirable but not essential. A good level of computer skills is required as our Case Management System is computer based. Understanding the need for confidentiality, when dealing with case files, is an essential part of this role.

Training

Full in-house training will be given. External training may be sought where appropriate.

Location

DIAL Doncaster, Unit 9, Shaw Wood Business Park, Shaw Wood Way, Doncaster,
DN2 5TB.

Main Point of Contact

Matthew Bond

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